Operational problems in universal credit full service areas – NAWRA’s letter to Neil Couling

NAWRA has sent an email to the Director General for the Universal Credit Programme, Neil Couling, to highlight the concerns reported by NAWRA members in universal credit full service areas.

In particular, we have raised the problems experienced by claimants applying for new-style ESA in a full service universal credit area and also the ongoing errors in the natural migration from ESA to universal credit.

Update 6 Aug 2018: We’ve received a reply from Neil Couling.  He asks for details of any cases where there are problems claiming new style ESA.  Please send specific case examples to daphne@nawra.org.uk

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