Universal Credit inquiry

NAWRA has sent a formal response to the Work and Pensions Committee Universal credit update inquiry.  Thank you to all the members who responded to our request for information – your help has been invaluable, as always.

NAWRA has serious concerns about Universal Credit – in particular as the full service rolls out.  We have called for a range of changes to be implemented if the full rollout is to have a chance of success.  These include:

  • Allowing alternative payment arrangements on request – allowing flexibility would ease the transition for claimants, ease the administrative burden on the DWP, and lessen the need for such a high level of personal budgeting support.
  • Recognising that for some people getting online on a daily basis may not be possible – alternatives such as phone or face to face contact need to be more readily available.
  • Verifying and paying housing costs much more quickly.
  • Taking payments for temporary housing out of the monthly assessment process so that all costs can be met as they arise and paid promptly.
  • Removing waiting days for all claimants – leaving claimants without money makes it virtually impossible to job seek effectively and put people in debt right from the start.
  • Reinstating implicit consent for advisers – so that problems can be resolved as quickly and effectively as possible.

You can download and read our full response to the inquiry.

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