NAWRA has sent a formal response to the Work and Pensions Committee Universal credit update inquiry. Thank you to all the members who responded to our request for information – your help has been invaluable, as always.
NAWRA has serious concerns about Universal Credit – in particular as the full service rolls out. We have called for a range of changes to be implemented if the full rollout is to have a chance of success. These include:
- Allowing alternative payment arrangements on request – allowing flexibility would ease the transition for claimants, ease the administrative burden on the DWP, and lessen the need for such a high level of personal budgeting support.
- Recognising that for some people getting online on a daily basis may not be possible – alternatives such as phone or face to face contact need to be more readily available.
- Verifying and paying housing costs much more quickly.
- Taking payments for temporary housing out of the monthly assessment process so that all costs can be met as they arise and paid promptly.
- Removing waiting days for all claimants – leaving claimants without money makes it virtually impossible to job seek effectively and put people in debt right from the start.
- Reinstating implicit consent for advisers – so that problems can be resolved as quickly and effectively as possible.