NAWRA conference in Bristol 9 Sep 2022

Our quarterly conferences include keynote speakers, workshops and a range of networking and professional development opportunities. Our next conference will take place in Bristol and all members are welcome to attend.

Date: Friday 9 September 2022
Time: 9.30am (for a 10am start) until 4pm
Location: The Vassall Centre, Gill Ave, Bristol BS16 2QQ

NAWRA conferences are free to attend and open to members only. Find out more about joining.

Read the agenda for information on speakers, workshops, travel, accommodation and social evening.

Please contact us with any questions.


NAWRA conference in Durham on 24 June 2022

We are pleased to announce that our first in-person NAWRA conference for over two years will take place soon. Join us for a variety of conference sessions and an opportunity to meet fellow welfare rights advisers.

The conference will take place in-person at Durham Town Hall on Friday 24 June from 9.30am (for a 10am start) until 4pm.

Read the agenda

NAWRA conferences are free to attend and open to members only.

A rail strike is planned for Thursday 23 June and there is likely to be significant disruption to rail services on Friday 24 June too. If you are interested in car-sharing please email with your mobile phone number and she will add you to a WhatsApp group of other members where this can be organised.

Please contact us with any questions.


Help to Claim service – reply from minister

NAWRA has received a letter from David Rutley, Minister for Welfare Delivery responding to our concerns about the Help to Claim service – in particular, the lack of face-to-face support in the service and the general lack of support for people needing advice given the ramping up of ‘Voluntary move to UC’.

The Minister says –

‘I thought it may be helpful to make clear Help to Claim is designed to be accessed after someone has decided to apply for Universal Credit (UC). It is not intended to help someone decide whether UC is right for them.’

He also reiterates the DWP’s assertion that jobcentre/DWP staff do not advise people to claim UC – apparently ‘independent welfare advice is available’ but the Minister has not responded to the point that funding is needed for this.

NAWRA has responded asking –

  • Does the government plan to provide funding to increase advice provision, particularly face to face? 
  • What safeguards does the DWP have in place, or will be putting in place, to ensure that no person is directed to claim universal credit without having an opportunity to receive a full benefit check and be advised of their options and the implications of those options? 
  • Can you please clarify what the Department is doing to achieve its objective ‘to ensure the right information is available to claimants in order to support them in making an informed decision about whether a voluntary move to universal credit is right for them’?

    Read our letter in full