On 26 January 2022 the DWP announced that Citizens Advice in partnership with Citizens Advice Scotland will deliver the universal credit Help to Claim service from April 2022. While under the current contract face to face support is available, the new contract is limited to just telephony and digital channels. Read more
Would you like to join the NAWRA committee? The NAWRA committee directs the policy and general management of the affairs of NAWRA. It consists of representatives from each of the English regions plus two from Wales, two from Scotland, one from Northern Ireland and one nominated by CPAG. The committee Read more
NAWRA has submitted a response to the Scottish Government’s consultation on Adult Disability Payment regulations.
There has been a widespread move towards hybrid working and office space downsizing in the wake of the COVID-19 pandemic. NAWRA has published this good practice statement as a guide to office requirements for welfare rights staff that aims to ensure that professional standards can be upheld. It also highlights Read more
NAWRA has submitted its response to the Work and Pensions Committee’s inquiry into Health assessments for benefits. A big thank you to all those who took the time to respond to our survey and to Central England Law Centre and Warwick Law School who undertook the research into delays issuing Read more