NAWRA has written to David Gauke MP, Secretary of State for Work and Pensions to highlight three major problems within universal credit. These are not policy issues but operational issues where the legislative processes within universal credit are not being correctly followed and are causing extreme hardship.
- claimants naturally migrating from Employment and Support Allowance (ESA)
- waiting days incorrectly applied
- failure to allow a third party to submit a DS1500 (confirmation of terminal illness
Update 15 Nov 2017: We have received a holding reply on behalf of the Secretary of State. A full reply is promised.