Universal Credit: A flawed system

NAWRA member, Richard Machin from Staffordshire University, has written an excellent piece for online journal ‘The Conversation’ entitled “A welfare adviser’s view on Universal Credit: a flawed system that emphasises process over people.”

Richard highlights myriad problems with the rollout of Universal Credit and highlights NAWRAs position on implict consent.  Richard concludes his article by saying:

Benefit advisers have long called for changes to the benefit system to make it easier to understand and access for claimants. The whole point of Universal Credit is to provide a more streamlined and coherent system. The widely reported problems with the rollout of Universal Credit demonstrate that there is still much work to be done to improve a system that too often emphasises process over people.

You can read the full article here.

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