NAWRA member, Richard Machin from Staffordshire University, has written an excellent piece for online journal ‘The Conversation’ entitled “A welfare adviser’s view on Universal Credit: a flawed system that emphasises process over people.”
Richard highlights myriad problems with the rollout of Universal Credit and highlights NAWRAs position on implict consent. Richard concludes his article by saying:
Benefit advisers have long called for changes to the benefit system to make it easier to understand and access for claimants. The whole point of Universal Credit is to provide a more streamlined and coherent system. The widely reported problems with the rollout of Universal Credit demonstrate that there is still much work to be done to improve a system that too often emphasises process over people.
You can read the full article here.