NAWRA’s response to SSAC review into mandatory reconsideration

In Feb 2016, the Social Security Advisory Committee (SSAC) announced that they were conducting a review of decision making and mandatory reconsideration in the DWP and HMRC.

NAWRA surveyed its members to find out about their experiences of advising claimants.  We received 163 responses from members all over the UK.  This evidence informed our response.

Thanks to everyone who contributed and Eri Mountbatten (Aberystwyth University Students’ Union) for drafting the submission.