Help to Claim service – reply from minister

NAWRA has received a letter from David Rutley, Minister for Welfare Delivery responding to our concerns about the Help to Claim service – in particular, the lack of face-to-face support in the service and the general lack of support for people needing advice given the ramping up of ‘Voluntary move to UC’.

The Minister says –

‘I thought it may be helpful to make clear Help to Claim is designed to be accessed after someone has decided to apply for Universal Credit (UC). It is not intended to help someone decide whether UC is right for them.’

He also reiterates the DWP’s assertion that jobcentre/DWP staff do not advise people to claim UC – apparently ‘independent welfare advice is available’ but the Minister has not responded to the point that funding is needed for this.

NAWRA has responded asking –

  • Does the government plan to provide funding to increase advice provision, particularly face to face? 
  • What safeguards does the DWP have in place, or will be putting in place, to ensure that no person is directed to claim universal credit without having an opportunity to receive a full benefit check and be advised of their options and the implications of those options? 
  • Can you please clarify what the Department is doing to achieve its objective ‘to ensure the right information is available to claimants in order to support them in making an informed decision about whether a voluntary move to universal credit is right for them’?

    Read our letter in full
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