Good practice statement on office working arrangements

There has been a widespread move towards hybrid working and office space downsizing in the wake of the COVID-19 pandemic.  NAWRA has published this good practice statement as a guide to office requirements for welfare rights staff that aims to ensure that professional standards can be upheld. It also highlights some potential pitfalls to avoid.

It is hoped that welfare rights managers and organisations will find it useful to support their case for dedicated office space.


NAWRA’s response to Work and Pensions Committee’s inquiry into ‘Health assessments for benefits’

NAWRA has submitted its response to the Work and Pensions Committee’s inquiry into Health assessments for benefits.

A big thank you to all those who took the time to respond to our survey and to Central England Law Centre and Warwick Law School who undertook the research into delays issuing UC50s. We submitted their research as part of our response. Also, many thanks to Daphne Hall for collating the survey responses and drafting the submission.


NAWRA’s response to the Health and Disability Green Paper consultation

NAWRA has submitted a response to the Health and Disability Green Paper consultation.

We have asked the government to focus on needs, not affordability and to provide support, not sanctions for disabled people. We have asked them to listen to and believe claimants and provide choices. We have also emphasised the importance of funding good quality advice and advocacy. We have suggested that the DWP would do well to look at Social Security Scotland and its values of ‘dignity, fairness and respect’.

Thanks to all members who contributed to this submission via email and survey and also at our conference last month. Huge thanks to Daphne Hall (rightsnet) for drafting the submission.


NAWRA membership criteria

In April 2021, NAWRA clarified its membership policy.

Membership of NAWRA is only available to organisations with policies, procedures and mechanisms in place that ensure that their clients can rely on receiving a quality assured service. Please note that we are unable to offer membership to ‘independent’ welfare rights advisers or similar, including those offering ‘no win, no fee’ services. Fee-charging organisations are required to be a member of a regulatory body, give clear information about their fees and signpost potential clients to organisations offering free advice.

Please contact us with any queries.